SSO/MFA Modernization Project FAQs

What is the SSO/MFA Modernization Project, and what changes should you expect when signing in?

Detailed Information

Table of Contents

What is the SSO/MFA Modernization Project?

The SSO/MFA Modernization Project is an update to how you sign in to University of Maine System (UMS) services.

It improves both the login experience and account security.

What is Single Sign-On (SSO)?

Single Sign-On (SSO) is a way to use one username and password to access many different services.

For more information, please visit: What is Single Sign-On (SSO)?

What is Multi-Factor Authentication (MFA)?

Multi-Factor Authentication (MFA) is a security method that requires more than just your password to sign in.

For more information, please visit: What is Multi-Factor Authentication (MFA)?

Why is this change happening?

  • To improve account security
  • To provide a more consistent sign-in experience
  • To support modern authentication methods like passkeys
  • To reduce login issues and confusion

What is changing?

  • Your sign-in username is now your full UMS email address (for example, jane.doe@maine.edu)
  • A new, updated sign-in experience (SSO)
  • Improved Multi-Factor Authentication (MFA) options
  • Support for modern sign-in methods like authenticator apps and passkeys
  • Clearer and more consistent login screens

Will my username or password change?

Your password will not change. However, you will now sign in with your full UMS email address (for example, jane.doe@maine.edu) instead of just your username.

Will I need to set up MFA again?

If you already have MFA set up, no changes are required at this time.

If you have not set up MFA, you may be asked to do so. Communications will be sent to users who need to set up MFA.

What is a passkey?

Passkeys are a modern authentication method that replace passwords with cryptographic keys stored on a device, letting you sign in using biometrics like fingerprint or face recognition. They're more secure than passwords because they can't be phished, reused, or leaked in data breaches.

Will this affect all systems?

UMS systems that use SSO will be updated. Some legacy systems that are not integrated into SSO will not use the new sign-in experience. Any owners of those systems should contact IT to start an SSO Integration Request.

What should I expect when signing in?

  • A prompt to enter your full UMS email address instead of just your username
  • A refreshed login screen
  • Fewer repeated login prompts across services

What should I do if I have trouble signing in?

  • Make sure you are entering your full UMS email address as your username (for example, jane.doe@maine.edu)
  • Double-check your UMS password
  • Complete any MFA prompts
  • Try again using a different browser or device
WARNING: Do not approve MFA requests that you did not initiate. If this happens, deny the request and change your password.

Where can I get help?

Visit the UMS IT Knowledge Base or contact the UMS IT Service Desk for assistance.

What if my question is not listed here?

Please use the Feedback option below ("Was this helpful? Yes or No") or contact the IT Service Desk.

Environment

  • University of Maine System (UMS) accounts
  • SSO-enabled websites and services
  • Multi-Factor Authentication (MFA)

 

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