Multi-Factor Authentication (MFA) - No Access to Device(s) and Using Backup Codes

If you have forgotten your Multi-factor Authentication device and still need to get into your UMS account we can assist!

Detailed Information

1. If you do not have a backup code or you can't find it you will need you to contact the IT Helpdesk at (800)696-4357. You can find information about the hours here.
2. If you have generated a backup code, you can use one of them to access you account:
   1. Attempt to login as you normally would.
   2. When prompted for MFA:
      • If you have it setup to auto-push you will need to click the blue "Cancel" button on the bottom.
        
      • If you do not have auto push proceed to the next step.
   3. Click "Enter a Passcode"
      
   4. Input your 9 digit backup code as you would normally and click Login.
      **You can only use each backup code once!**
   5. You should now be logged in!

Environment

• Duo Multi-factor Authentication