Insufficient Funds error when printing to Xerox

Below are things to check when troubleshooting insufficient fund errors in PaperCut.

Solution 

Insufficient funds error when printing to Shared Account

• See Department Shared Account user receives an "insufficient funds" error when trying to release a job at a printer
• Check if the user has a long account name
  • See User with long username (greater than 20 characters) unable to login to PaperCut client

Insufficient Funds when printing to Personal Account

• Verify the user has funds in their account
  • Check their funds by having them go to their campus bucks website, see Add funds to UMS OneCard for PaperCut Pay for Print
  • Have EUT check they are not one of the accounts with a negative balance in PaperCut 
    • There is a current known issue that has affected some users who have been using the copy function that has a ticket in with the vendor.
• Check if the user has a long account name
  • See User with long username (greater than 20 characters) unable to login to PaperCut client
• Ensure the user is logged into PaperCut with the correct account (username or Copy Card)
• Check if the account has been deactivated by Card Services (especially for UM Mobile Credentials since many were disabled for not setting up MFA)
• Check if the user has a recycled email address
  • Have Card Services check if there is another record in Transact that has the same email address. If there is a second record and it is inactive, have Card Services edit the duplicate account email to noreply@maine.edu

Environment

• Managed Print Services (Xerox)
• PaperCut MF