Insufficient Funds error when printing to Xerox

Below are things to check when troubleshooting insufficient fund errors in PaperCut.

Solution 

Insufficient funds error when printing to Shared Account

Insufficient Funds when printing to Personal Account

  • Verify the user has funds in their account
    • Check their funds by having them go to their campus bucks website, see Add funds to UMS OneCard for PaperCut Pay for Print
    • Have EUT check they are not one of the accounts with a negative balance in PaperCut 
      • There is a current known issue that has affected some users who have been using the copy function that has a ticket in with the vendor.
  • Check if the user has a long account name
  • Ensure the user is logged into PaperCut with the correct account (username or Copy Card)
  • Check if the account has been deactivated by Card Services (especially for UM Mobile Credentials since many were disabled for not setting up MFA)
  • Check if the user has a recycled email address
    • Have Card Services check if there is another record in Transact that has the same email address. If there is a second record and it is inactive, have Card Services edit the duplicate account email to noreply@maine.edu

Environment

  • Managed Print Services (Xerox)
  • PaperCut MF

 

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Details

Article ID: 139433
Created
Tue 9/12/23 4:37 PM
Modified
Fri 9/22/23 11:10 AM
Applies To
Students
Faculty
Staff
Community

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