Description
This service offering allows University of Maine System users to request or return a code generating token. These physical tokens generate passcodes for completing Duo multi-factor authentication (MFA) and are an alternative to using a smartphone or mobile app.
Hardware tokens are useful for individuals who do not have a mobile device, have accessibility needs, or prefer a standalone option. Tokens must be requested in advance and returned if no longer in use (e.g., leaving the university or switching to a mobile device).
Required Information
Please include the following in your request:
- Your UMS user name (e.g., firstname.lastname)
- Whether you are requesting or returning a token
- Reason for requesting a token (e.g., no smartphone, accessibility need)
- Your campus or preferred mailing address
Get Help
For assistance, visit the IT Knowledge Base or contact the IT Service Desk.