Clearing Cookies and Temp Files

This article describes how to clear cache / cookies in multiple different browsers on computers and mobile devices. Doing this can resolve browser issues such as being unable to login to the portal or other website. This can also help for non-UMS websites. 

Instructions

Firefox

  1. At the top right of the Firefox window, click the Menu buttonFirefox Menu Icon, go over to the History menu and select Clear Recent History.
  2. Click the drop-down menu next to When: and choose Everything.
  3. Under History please make sure to have Cookies and site data, and Temporary cached files and pages selected.  
  4. Finally, click the Clear button and the window will close and the items you've selected will be cleared.​​

Chrome

  1. At the top right of the Google Chrome window. click the Menu button Chrome Menu Icon and select Delete Browsing Data. (It may also be under More Tools in older versions)
  2. Click the drop-down menu next to Time range and choose All time.
  3. Please make sure to have Cookies and other site data and Caches images and files selected.  
  4. Finally, click the Delete data button and the window will close and the items you've selected will be cleared.

Safari

  1. At the top of the screen, click on History, then on the bottom click Clear History.
  2. Click the drop-down menu next to Clear and choose all history.
  3. Finally, click the Clear history button and the window will close and the items you've selected will be cleared.
  4. In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
  5. Click Manage Website Data.
  6. Select one or more websites, then click Remove or Remove All.
    1. For information on clearing cache and cookies on a mobile device, click this link: Delete your Safari history, cache, and cookies on iPhone

Edge

  1. At the top right of the Edge window. click the Menu button Edge Menu Icon and select Settings.
  2. Click on Privacy, search, and services from the list of options on the left-hand side under Settings.
  3. Scroll down to Delete browsing data and click Choose what to clear.
  4. Change the Time range at the top to All Time and check the boxes next to Cookies and other site data and Cached images and files. Then, click Clear now.

Internet Explorer

  1. At the top right of the Internet Explorer window, click the Gear button IE Menu Icon and select Internet Options.
  2. Near the bottom of the screen look for a Delete button and click it.
  3. Click Temporary Internet files and Website files and Cookies and website data.  
  4. Then, click Delete.

Opera

  1. Use the keyboard shortcut Ctrl+H in Opera to open history page.
  2. Click on Clear browsing data in the top-right corner.
  3. Select what you want to delete and the time range should be set to all time.
  4. Click Clear data.

Android

Chrome:

  1. Open the Chrome app.
  2. Tap the More menu (three dots) at the top right.
  3. Tap History, then tap Clear browsing data.
  4. Set the Time range to All time.
  5. Make sure Cookies and site data and Cached images and files are selected.
  6. Tap Clear data.

iPhone

Safari:

  1. Open the Settings app, tap Apps, then tap Safari.
  2. Scroll down and tap Clear History and Website Data.
  3. Choose All History.
  4. Tap Clear History to confirm.

Chrome:

  1. Open the Chrome app.
  2. Tap the More menu (three dots), then tap Delete Browsing Data.
  3. Next to Time Range, choose All Time.
  4. Tap Browsing Data, make sure Cookies, site data and Cached images and files are selected, then tap Confirm.
  5. Tap Delete Browsing Data.
INFO: On any device, clearing cookies signs you out of websites. You will need to sign in again afterward.

For more information

Environment

  • Windows
  • macOS
  • Android
  • iOS (iPhone)
  • Mozilla Firefox
  • Google Chrome
  • Apple Safari
  • Microsoft Edge
  • Internet Explorer
  • Opera
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