This article explains how to create a Google Group, enable the Collaborative Inbox feature, add members, set permissions, configure "Send As" to send email from the group address in Gmail, and test the shared inbox using your University of Maine System (UMS) Google account. A Collaborative Inbox allows group members to assign, track, and resolve email conversations from a single shared group address.
This article explains how to manage and use a Google Group to send and receive emails as a team or department. Google Groups allows you to email everyone using a single group address (like department@maine.edu, department-group@maine.edu, studentnamegroup@maine.edu, and studentnamegroup-group@maine.edu). It covers adding and removing members, assigning roles, configuring posting permissions, customizing email options, testing group email delivery, and viewing message archives.