Business Capability and Process Automation

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Services (10)

Cellular Services

We provide support for university faculty and staff wireless devices.  Plans, phones, accessories, international packages, plan reviews, and more.  You can select smart phones and other connected devices from AT&T, or Verizon.  We have options and can help you find the device(s) that will work best for yo

Address Checking

This is the address checking service used by MaineStreet (PeopleSoft) and Advance (the fundraising program). It enables checking and formatting of addresses using address entry forms and the later automated verification of those addresses.

Asset Management

Coordination of IT Asset Management

ImageNow

UMS Enterprise Document or Content Management System

Instant ID Card Production Tool

UMS ID card production software

Jira Service Desk

Call and contact tracking for incident and request management

Project, Issue & Service Desk Tool (JIRA/JSD)

Issue and project tracking for software teams

Salesforce for Admissions

Prospect and applicant management system for Admission Offices

TeamDynamix

Service Management/Project & Portfolio Management system.

TeamDynamix - Ticketing

TeamDynamix module for tracking fulfillment and resolution of requests and incidents.