Desktop and Mobile Device Support

Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

Services (6)

Computer Image Development

Universal windows and mac computer images for use systemwide.

Computer Image Development and Deployment Tool

Provide and maintain imaging tool for developing, modifying and deploying computer images.

Desktop Support

Institutionally-owned computer and device support

End-user Device Management & Engineering

Device configuration and management. Including software package deployment, updates, imaging, and policy distribution. Includes higher tier incident and request resolution. UAD

Microsoft Intune Device Management

Cloud-based mobile device management (MDM) and mobile application management using Microsoft Intune for device enrollment, compliance policies, and configuration profiles.

Personally-owned Device Support

General support of student and employee-owned devices including basic troubleshooting, hardware issues, anti-virus, etc. See details for information about types of support available in specific UMS locations, campuses, etc.