Articles (7)

Common Sign-In Error Messages

This article explains common error messages you may see when signing in to University of Maine System applications and how to resolve them.

How to Sign In with a Temporary Access Pass (TAP)

If UMS IT gave you a Temporary Access Pass (TAP), use it to sign in and set up a new sign-in method before the pass expires.

iOS (iPhone/iPad) Allows a Maximum of Three Password and Passkey Apps for AutoFill

On an iPhone, only three password or passkey apps can be active for AutoFill at the same time. To turn on a fourth, you must first turn one off.

Replacing or Recovering an MFA Sign-In Method (Lost, New, or Replacement Device)

Steps to keep signing in to your UMS account after losing a phone or security key, or after switching to a new phone.

Security Key Incorrect PIN Warning — "If you enter an incorrect PIN again, the device will be locked."

What to do if you see a PIN lockout warning when signing in with a hardware security key.

Troubleshooting Microsoft Authenticator Setup Errors (Entra MFA)

Fixes for the most common problems when adding Microsoft Authenticator to your UMS account, including “Unable to add account,” finding the QR code, a pairing that keeps retrying, number and code prompts during setup, and error messages such as “Enable push notifications to receive alerts” and “Your device is jailbroken.”

Troubleshooting Microsoft Authenticator Sign-In Problems (Entra MFA)

Fixes for common problems when signing in with Microsoft Authenticator on your UMS account, including missing or expired notifications, sign-in loops, "Something went wrong. [4s8qz]," push notification errors, and Authenticator no longer working on a jailbroken or rooted phone.