Check Your Duo MFA Eligibility and Enrollment Status

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This article explains who is automatically eligible to enroll in Duo Multi-Factor Authentication (MFA), and how to check your eligibility status.

Instructions

INFO: This article applies only to the user populations listed below. If you are a student who does not work for UMS, see Check Your Microsoft Entra MFA Eligibility and Enrollment Status instead. If you are not sure which MFA system you should use, see Determining Which MFA System You Should Use (Entra or Duo).

Who Is Eligible for Duo MFA

The following groups are automatically eligible for Duo MFA:

Group	Description
Regular Employees	All full-time and part-time "regular" employees, as defined by Human Resources.
Knowledge Workers	Employees with a title code indicating they regularly work with UMS data or electronic resources.
Contractors and Consultants	Contractor or consultant users listed as Person of Interest (POI). Enrollment is optional.

How to Check Your Duo MFA Eligibility

Go to the Duo MFA Manager (accounts.maine.edu/mfa).
Sign in with your University of Maine System (UMS) username and password.
Check the message on the page:
- Enroll button appears: You are eligible for Duo MFA but have not yet enrolled. Follow the Duo MFA enrollment instructions to complete setup.
- Not eligible message appears (for example, "You are not currently eligible to enroll in multi-factor authentication"): See Fixing the "You Are Not Currently Eligible to Enroll in Multi-Factor Authentication" Message, or see "If the Enroll Button Doesn't Appear" below.

If the Enroll Button Doesn't Appear

If you believe you should be eligible for Duo MFA based on the groups listed above, submit the MFA Add Request form.
If you are a student who does not work for UMS, you are not eligible for Duo MFA. Go to the Microsoft MFA page (accounts.maine.edu/mymfa) and follow Get Started with Microsoft MFA (Entra) to enroll in Microsoft Entra MFA.
If you are not eligible for Duo MFA and don't expect to be, but you still want or need MFA, go to the Microsoft MFA page (accounts.maine.edu/mymfa) and follow Get Started with Microsoft MFA (Entra) to set up Microsoft Entra MFA instead.
If you are not sure which MFA system you should use, see Determining Which MFA System You Should Use (Entra or Duo).

Environment

Duo
Multi-Factor Authentication (MFA)

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MFA Add Request

Use this form to become eligible to enroll in Multi-Factor Authentication (MFA/Duo).

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